Category Archives: Measure

Good News, Bad News, and Cheeseburgers

In this past Tuesday’s video post I related the story of fast food employees bemoaning the arrival of a charter bus full of customers. And, what a powerful metaphor it was for employee attitudes we see frequently. From VP’s at … Continue reading

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Scores or Statistics?

A reporter once pointed out to Joe Paterno after a football game that the opposing team had out-played his Penn State in “every statistic of the game”. Joe, as only Joe could, responded, “yes, and we won”. That pretty much … Continue reading

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Organizational Performance…Define It.

Posted in Define, Measure, Pursue, Reward | Leave a comment